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        <Name>Web 2.0 Policy Lacking in Corporate Communication Departments in US and UK</Name>
        <Summary>PR left holding the baby when things go wrong.</Summary>
        <Description>&lt;p class="MsoNormal" style="MARGIN: 0in 0in 0pt"&gt;&lt;font color="#000000"&gt;&lt;span style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;The Peppercom and Bulldog Rep&lt;personname w:st="on"&gt;or&lt;/personname&gt;ter &lt;a href="http://www.bulldogreporter.com/dailydog/issues/1_1/dailydog_pr_biz_update/index.html"&gt;Business Blogging Survey&lt;/a&gt; conducted on &lt;/span&gt;&lt;span style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial"&gt;1,200 marketing industry executives from the &lt;country-region w:st="on"&gt;United States&lt;/country-region&gt; and &lt;country-region w:st="on"&gt;&lt;place w:st="on"&gt;United Kingdom&lt;/place&gt;&lt;/country-region&gt;, revealed some startling disconnects in c&lt;personname w:st="on"&gt;or&lt;/personname&gt;p&lt;personname w:st="on"&gt;or&lt;/personname&gt;ate communication policy on both sides of the pond..&lt;p /&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p class="MsoNormal" style="MARGIN: 0in 0in 0pt"&gt;&lt;span style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial"&gt;&lt;p&gt;&lt;font color="#000000"&gt;&amp;nbsp;&lt;/font&gt;&lt;/p&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0.25in"&gt;&lt;font color="#000000"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol"&gt;&lt;span style="mso-list: Ignore"&gt;&amp;uml;&lt;span style="FONT: 7pt "Times New Roman""&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;Most respondents (78 percent f&lt;personname w:st="on"&gt;or&lt;/personname&gt; &lt;country-region w:st="on"&gt;U.S.&lt;/country-region&gt; and &lt;country-region w:st="on"&gt;&lt;place w:st="on"&gt;U.K.&lt;/place&gt;&lt;/country-region&gt;) believe that the public relations department should handle fallout from bad news breaking in the blogosphere&lt;p /&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0.25in"&gt;&lt;font color="#000000"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol"&gt;&lt;span style="mso-list: Ignore"&gt;&amp;uml;&lt;span style="FONT: 7pt "Times New Roman""&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;However, over 80 percent (&lt;/span&gt;&lt;country-region w:st="on"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial"&gt;U.S.&lt;/span&gt;&lt;/country-region&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana; mso-bidi-font-family: Arial"&gt;: 87 percent, &lt;country-region w:st="on"&gt;&lt;place w:st="on"&gt;U.K.&lt;/place&gt;&lt;/country-region&gt;: 82 percent)&lt;/span&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt; of respondents confess they &lt;personname w:st="on"&gt;or&lt;/personname&gt; their clients don&amp;rsquo;t have an official blogging policy in place &lt;p /&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0.25in"&gt;&lt;font color="#000000"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol"&gt;&lt;span style="mso-list: Ignore"&gt;&amp;uml;&lt;span style="FONT: 7pt "Times New Roman""&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/font&gt;&lt;font color="#000000"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol"&gt;&lt;span style="mso-list: Ignore"&gt;&lt;span style="FONT: 7pt "Times New Roman""&gt;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;Half of the respondents (49 percent) are not monit&lt;personname w:st="on"&gt;or&lt;/personname&gt;ing blogs and online conversations&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0.25in"&gt;&lt;font color="#000000"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;&lt;font size="1"&gt;&amp;nbsp;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol"&gt;&lt;span style="mso-list: Ignore"&gt;&amp;uml;&lt;span style="FONT: 7pt 'Times New Roman'"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/font&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;63 percent have not adapted their communications strategy to include proactive outreach to blogs, message boards, and other f&lt;personname w:st="on"&gt;or&lt;/personname&gt;ms of digital and social media&lt;/span&gt;&lt;p /&gt;&lt;/span&gt;&lt;/font&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0in; TEXT-INDENT: 0in; mso-list: none; tab-stops: .5in"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;&lt;font color="#000000"&gt;Hmm,&lt;span style="mso-spacerun: yes"&gt;&amp;nbsp; &lt;/span&gt;so let&amp;rsquo;s get this straight &amp;ndash;&lt;span style="mso-spacerun: yes"&gt;&amp;nbsp; &lt;/span&gt;they don&amp;rsquo;t know what&amp;rsquo;s going on in the blogosphere, there&amp;rsquo;s no policy in place to deal with blogs and they haven&amp;rsquo;t adapted their c&lt;personname w:st="on"&gt;or&lt;/personname&gt;p&lt;personname w:st="on"&gt;or&lt;/personname&gt;ate communication strategy to include any online elements. PR is not trained in&amp;nbsp;blog or social media relations, but&amp;nbsp;if there is a problem PR must deal with it.&lt;p /&gt;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0in; TEXT-INDENT: 0in; mso-list: none; tab-stops: .5in"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;&lt;font color="#000000"&gt;No wonder PR professionals are flocking to online PR and Web 2.0 w&lt;personname w:st="on"&gt;or&lt;/personname&gt;kshops and &lt;a title="seo pr training" href="http://www.expansionplus.com/impr/seo-training.html" target="_blank"&gt;SEO-PR training seminars.&lt;/a&gt;&lt;span style="mso-spacerun: yes"&gt;&amp;nbsp; &lt;/span&gt;Their butts are on the line here.&lt;p /&gt;&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;&lt;p class="asummary" style="MARGIN: 0in 4.55pt 12pt 0in; TEXT-INDENT: 0in; mso-list: none; tab-stops: .5in"&gt;&lt;span lang="EN-GB" style="FONT-SIZE: 10pt; FONT-FAMILY: Verdana"&gt;&lt;font color="#000000"&gt;&lt;a href="http://www.infocomgroup.net/audio/podcast-peppercom_survey.mp3"&gt;Listen to the podcast&lt;/a&gt; for the full analysis of the&amp;nbsp;survey results.&amp;nbsp; Be patient - it takes a while to load.&amp;nbsp; But it's worth waiting for.&lt;/font&gt;&lt;/span&gt;&lt;/p&gt;</Description>
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